Faithreal.com works with manufacturers and artisans across the world to source the best quality products at the prices that suit you. 

This results in all our orders being shipped to you from across the world - from Thailand and Canada to Morocco. However, we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take  7-21 days to arrive. So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

You can read all shipping details on this page

If you have any questions about your order please contact us at: support@faithreal.com

Tracking will be available in 1-6 days after your order. Please do reach out if you haven’t received your tracking code 7 days after purchasing by contacting support.

You can track your order on this page: Order Tracking

You can contact us using this page: Contact Us

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order. You can contact us:

• Directly by sending us an email to support@faithreal.com
• Through our Facebook Page
• By using our Contact Page

We generally can process orders within 24 hours of payment being processed and can take 1-3 days to ship. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders will arrive within 8-12 days, however in some cases it may take up to 8 weeks for delivery to most locations around the world.

No worries! Send us an email as soon as you can at support@faithreal.com or contact us using this page: Contact Us and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless!